Shipping Policy
Shipping Methods
We offer standard ground shipping through our preferred carriers for all orders. Expedited shipping options are also available at an additional cost.
Shipping Rates
Shipping rates are calculated based on the weight of the package, the shipping method selected, and the destination of the order. Customers can view the shipping costs at checkout before completing their purchase.
Processing Time
Orders are typically processed and shipped within 1-2 business days of receiving the order. Customers will receive a confirmation email with tracking information once the order has been shipped.
Shipping Times
Shipping times vary depending on the shipping method selected and the destination of the order. Customers can expect delivery within 3-7 business days for standard shipping and 1-3 business days for expedited shipping.
International Shipping
We currently only offer shipping within the United States. We do not offer international shipping at this time.
Shipping Delays
In the event of any shipping delays, customers will be notified promptly via email or phone. We will work to resolve any issues and ensure that the order is delivered as soon as possible.
Shipping Address
Customers are responsible for providing accurate shipping information at the time of purchase. We are not responsible for any delays or issues caused by incorrect shipping addresses provided by the customer.
Shipping Fees
Shipping fees are non-refundable, except in cases where the order was cancelled before shipment or if the product is damaged or defective upon receipt.
Credit Card Policy
Scope
This policy applies to all customers who make purchases on our website using a credit card.
Credit Card Processing
We use secure payment gateways to process credit card transactions on our website.
Customers are required to provide accurate and up-to-date credit card information during the checkout process.
Credit card information is encrypted and securely stored to protect against unauthorized access.
Authorized Use
Customers are only permitted to use their own credit cards for purchases on our website.
Customers are prohibited from using stolen or fraudulent credit cards for transactions.
Data Security
We are committed to maintaining the security and confidentiality of customers' credit card information.
We comply with industry standards for data security and use encryption technologies to protect credit card data.
Refund Policy
Refunds for purchases made with a credit card will be processed in accordance with our Refund Policy.
Customers may be required to provide proof of purchase and identification for refund requests.
Reporting Fraudulent Activity
Customers are encouraged to report any suspected fraudulent activity related to credit card transactions on our website.
We will investigate reported incidents and take appropriate action to address any fraudulent activity.
Compliance
This Credit Card Policy complies with applicable laws and regulations governing the use of credit cards for online transactions.
Changes to Policy
We reserve the right to update or modify this Credit Card Policy as needed. Any changes will be communicated to customers through our website.
Contact Information
If you have any questions or concerns about our Credit Card Policy, please contact us at e-commerce@dynamicstonetools.com